Firing on all Cylinders PDF Print E-mail
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"A pragmatic, hands-on approach that anyone can use to improve the quality of management. A must-read for anyone who needs to compete...”
Steven D. Goldstein, President and CEO, American Express Bank

Powerfully brings together three organizational performance fields:

  1. Customer Service — developing highly perceived value and responsiveness
  2. Quality Improvement — reducing defects and mistakes while increasing productivity through improved process and system control
  3. Organization Development — building leadership skills and sustaining cultural change

 

“A well-written, entertaining book should be of value to anyone interested in service quality. It contains many valuable citations and delightful quotations, making it one of the best books about service quality that I have read.”
Stuart H. Warnock, University of Southern Colorado, in Quality Progress magazine


 

 

 

leadership booksBundle Moose on the Table with Growing the Distance and The Leader's Digest for only $49.99.

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“... writes persuasively about the need for better balance in our lives...urges readers to consider their legacy...offering the chance to relax, reflect and regroup...interweaves anecdotes, quotes, fictional stories and his own musings in a leisurely style...”

The Globe & Mail

 
  • "... writes persuasively about the need for better balance in our lives...urges readers to consider their legacy...offering the chance to relax, reflect and regroup...interweaves anecdotes, quotes, fictional stories and his own musings in a leisurely style..."

    — The Globe & Mail
  • Simultaneously practical and inspirational, Jim Clemmer takes a refreshing approach to leadership and personal growth. Growing the Distance is full of wisdom, anecdotes and pithy advice in an informal, easy-to-read digest format. Great reading for all walks of life."

    — Nancy Semkin, Manager, Leadership
    Development, Royal Bank Financial Group
  • "....participants gave you a 4.5 out of 5 for the overall quality of your presentation. Participants particularly enjoyed your casual and informal presentation style, being in control in a group setting and the manner you were able to connect with the audience..."

    — Musawir Karim, Senior Research Associate and Program Manager, Centre for Management Effectiveness, The Conference Board of Canada