Our Corporate Privacy Policy
Our Web Site Privacy Policy

Our Corporate Privacy Policy

What personal information do we collect and use?

The CLEMMER Group collects and uses personal information about clients and contacts that purchase CLEMMER Group products and services, attend CLEMMER Group workshops or presentations, or request CLEMMER Group publications via e-mail or in print.

Why do we collect and use personal information?

The CLEMMER Group will collect and use only the personal information necessary to achieve the following purposes:

1. to deliver publications that have been subscribed to or requested;
2. to determine eligibility of recipients to receive information or notification from The CLEMMER Group (based on past event attendance, or product purchase);
3. to provide and to communicate information about The CLEMMER Group products and services;
4. to develop and to market products and services tailored to the interests of Clemmer Group contacts and the purchasers of CLEMMER Group products and services;
5. to update the contact information in The CLEMMER Group database;
6. for internal statistical purposes

How do we collection personal information?

We collect personal information directly from individuals. For example:

• if you have subscribed to join our mailing list or receive Clemmer Group publications via e-mail or in print, you may have provided The CLEMMER Group with personal information like your address, etc.
• if you have attended an event organized by The CLEMMER Group, you might have provided us with credit card data.
• if you have completed a feedback form at an event organized by The CLEMMER Group, you might have provided us with personal information like your address, comments and observations on the event.
• if you have purchased a CLEMMER Group product or purchased an on-line workshop, you provided us with personal contact information such as your name and address. We might also have collected credit card information if you chose to pay for the product or service by this method.
• if you have corresponded with The CLEMMER Group, your correspondence may be retained.

Do we disclose personal information?

We keep all of the personal information we collect (from mailing lists, correspondence) strictly confidential. We will not sell or exchange your e-mail address or personal information with anyone outside of The CLEMMER Group. The information we collect is used for statistical purposes, to provide the service you request, and to contact you.

E-mail messages and our web site contain a link or form to allow you the opportunity to have your name removed from our mailing list. If you are unsure of your current mailing list status or want to change your status, please contact us and we will make the change.

How accurate is the personal information held by The CLEMMER Group?

We make every reasonable effort to ensure the accuracy of your personal information so that we can correctly fulfill the purpose for which it was collected. Your personal information is subject to change so please advise us of any changes so that we can better meet your needs.

How do I access the personal information held by The CLEMMER Group?

You may send a written request to the attention of the Privacy Officer at The CLEMMER Group at 10 Pioneer Drive, Suite 105, Kitchener, ON N2P 2A4 or to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to obtain the personal information held about you by The CLEMMER Group. Within a reasonable time frame, The CLEMMER Group will then advise you in writing whether it has such personal information and the nature of this information. You may challenge the accuracy and completeness of the personal information that is maintained by The CLEMMER Group. The CLEMMER Group will amend personal information when an individual successfully demonstrates inaccuracy or incompleteness.

How is the personal information kept safe?

The CLEMMER Group makes every reasonable effort to protect your personal information by implementing security safeguards against loss or theft, as well as unauthorized access, use, or modification. Only a limited number of staff have access to such sensitive information as credit card numbers. Database records are password protected and encrypted. The CLEMMER Group ensures that employees are aware of the importance of maintaining the confidentiality of personal information.

How long do we retain personal information?

The CLEMMER Group keeps personal information as long as it is needed to fulfill the purposes identified above. When personal information is no longer required to fulfill the identified purposes, it will be safely and securely destroyed.

What if you have a question or concern about this Privacy Policy?

Please address any questions or concerns relating to this Privacy Policy to:

Privacy Officer
The CLEMMER Group
10 Pioneer Drive, Suite 105
Kitchener, ON N2P 2A4
or to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Our Web Site Privacy Policy

We respect the privacy of all visitors to our web site. Your personal information is only collected and used by The CLEMMER Group in accordance with this Privacy Policy. You can visit The CLEMMER Group web site without identifying yourself or revealing any information about yourself. We only collect personal information about you when you specifically and knowingly transmit it to us through our site, such as filling in and submitting a form or purchasing products on-line.

By using our web site, you expressly consent to and have knowledge of the collection, use and disclosure of this information, as identified in this Privacy Policy. If we make any changes to our policy, such changes will be posted here, so you will always be kept informed of our current information-handling practices.

What personal information is collected and used?

Visitors purchasing products through our web site will be asked to provide personal information. When ordering on-line, you are required to enter your name and contact details, as well as credit card information, when you choose to pay for the items directly.

We may use your personal information and purchase history for statistical purposes for internal use as well as to extend further sales and service offerings via phone, fax, mail or e-mail.

Other areas of our site where you can enter personal information in order to benefit from our services:

• Correspondence with us through the "Contact Us" form; sales follow-up requests, e-mail, or completing feedback forms.
• If you fill in an on-line survey on our site, we ask for your contact information in order to follow up, if necessary.
• You can subscribe to receive Clemmer Group e-mails or other publications. We ask for your contact information in order to fulfill your request.
• You can register to attend an event. Your personal information, including credit card information if you choose to pay in this manner, will be requested.
  

The CLEMMER Group only collects and uses your information for the following purposes:

• To provide you with information, products, services and programs that respond to your interests and needs;
• To respond to your questions or concerns; and
• To meet legal requirements.

Non-personally identifiable information

Information that is not directly attributable to a specific individual is deemed to be non-personally identifiable information. The CLEMMER Group collects specific technical information from your computer's web browser when you visit our web site. This information may include the domain name and IP address of the visitor, the amount of time spent on the site by a visitor, the pages visited and returned to, the operating system and web browser software used, and the referrer web site. These server logs do not contain any personal information and can only be accessed by The CLEMMER Group and its web-hosting provider, Golden Triangle On-Line. Server log files are used solely to track visits to our site and improve the content and layout of our site. We make no attempt to link this traffic information to the individuals visiting our site.

The CLEMMER Group site visitors may be offered (but do not have to accept) cookies through their browser on certain pages of our web site. Each visitor has the option to turn off the use of cookies at any time in their browser. A cookie variable is assigned when you visit a page and is placed on your computer for programming purposes only. This is a temporary or session cookie that uniquely identifies you as you move from page to page on this site. Cookies containing personal information are destroyed as soon as you close your browser and are never redirected to any other servers. At no time will we attempt to match a "cookie" to personally identifiable information for any purpose.

Do we disclose personal information?

We keep all of the personal information we collect strictly confidential. We will not sell or exchange your e-mail address or personal information with anyone outside of The CLEMMER Group.

How accurate is the information?

We rely exclusively on the information provided by our web site users. Please contact us if your contact details have changed to ensure that you are kept up-to-date with the products and services we offer, and to avoid an interruption in your receipt of communications from us. To change your information, have your information removed from our databases, or simply confirm the information we hold about you, contact us via e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please note that it may be impossible to delete your information completely without some residual information remaining in backups.

How is the personal information kept safe?

We strive to provide you with the most secure transmission environment possible. To secure the transfer of any personal information, such as credit card details, The CLEMMER Group utilizes a Secure Socket Layer (SSL) server managed by our eCommerce host, Maximizer Software. As such, all personal information is submitted via secure pages, and is encrypted while being transmitted to Maximizer Software's secure server. The personal information is then transmitted to The CLEMMER Group with encryption employing Digital X.509 certificates. Maximizer Software follows industry best practices in securing its clients' data.

Information entered anywhere else on our site is transmitted to our servers unencrypted, using standard internet protocol (HTTP). You should be aware of the inherent risks of interception when communicating with others on-line without encryption.

Contacting us

We assume full responsibility for the management and confidentiality of the personal information we collect through this web site. If you feel that we are not abiding by this Privacy Policy or you have concerns about our information-handling practices with respect to this web site, please contact our Privacy Officer at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or write to:

Privacy Officer
The CLEMMER Group
10 Pioneer Drive, Suite 105
Kitchener, ON N2P 2A4